At Assured Pharmaceutical, we offer our patients complete peace of mind with regard to their health.


Last Updated: December 11, 2023

At Assured Pharmaceutical, our commitment to exceptional customer service is at the heart of everything we do. We strive to provide you with the highest level of support and assistance throughout your healthcare journey. This page outlines our customer service policies and how we ensure your satisfaction.

1. Response Time

1.1. We value your time and aim to respond to customer inquiries and requests within 24 hours during our business hours. Our customer support team is dedicated to addressing your questions and concerns promptly.

2. Quality Assurance

2.1. We maintain a commitment to quality assurance in our customer service interactions. Our team is trained to provide accurate information, friendly assistance, and the highest level of professionalism.

3. Feedback

3.1. Your feedback is important to us. We welcome your comments, suggestions, and feedback about your experiences with Assured Pharmaceutical. Your insights help us continually improve our services.

4. Accessibility

4.1. Assured Pharmaceutical is dedicated to making our customer service accessible to individuals with disabilities. If you require special accommodations or have accessibility-related concerns, please inform us, and we will do our best to assist you.

5. Frequently Asked Questions (FAQ)

5.1. For quick answers to common questions about our products, services, and policies, please visit our FAQ page.

6. Contact Us

6.1. Our customer support team is here to assist you. If you have questions, concerns, or need assistance, please contact us through the following channels:

  • Email: support [at]
  • Phone: Redacted for privacy purposes
  • Mailing Address: Bahnhofstraße 33 40489, Düsseldorf, Mülheim an der Ruhr, North Rhine-Westphalia, Germany

6.2. Our customer support hours are Monday to Friday, 9:00 AM to 5:00 PM (local time). If you reach out to us outside of these hours, we will respond as soon as possible during our next business day.

7. Changes to this Customer Service Page

7.1. We may update this Customer Service Page to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and the revised page will be effective immediately upon posting.

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