Last Updated: October 02, 2023
Table of Contents
At Assured Pharmaceutical, we are committed to providing the highest quality products and services. Your feedback is invaluable to us, and we take all complaints seriously. This page outlines the process for registering a complaint and the steps we take to address and resolve your concerns.
1. Registering a Complaint
1.1. If you have a concern or complaint related to our products, services, or any aspect of your experience with Assured Pharmaceutical, please follow these steps to register your complaint:
- Email: Send an email to complaints [at] assuredpharmaceutical.com. Please provide a detailed description of your complaint, including any relevant order or product information.
- Phone: You can also register your complaint by calling our dedicated complaint hotline at our Toll Free Number.
- Online Form: Visit our Complaint Registration Form to submit your complaint online. Fill in the required details, and our team will follow up with you.
2. Complaint Handling Process
2.1. Once we receive your complaint, our team will initiate the following process:
- Acknowledgment: We will acknowledge receipt of your complaint within 3 business days.
- Investigation: Our team will conduct a thorough investigation into your complaint, gathering all relevant information.
- Resolution: We will work diligently to address your concerns and provide a resolution. This may involve contacting you for additional information or clarifications.
- Communication: We will keep you informed about the progress of your complaint and provide a final response within 14 business days.
3.1. If you are not satisfied with the resolution provided, you have the option to escalate your complaint. Please contact our Complaint Escalation Team at complaints-escalation [at] assuredpharmaceutical.com, and they will review your case.
4.1. Your feedback is essential to us. After the resolution of your complaint, we may contact you to gather feedback on your experience and any suggestions for improvement.
5. Contact Us
5.1. If you have any questions about the complaint registration process or require assistance with registering a complaint, please contact our customer support team at support [at] assuredpharmaceutical.com.
6. Changes to this Complaint Registration Page
6.1. We may update this Complaint Registration Page to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and the revised page will be effective immediately upon posting.