Table of Contents
At Assured Pharmaceutical, we strive to provide you with the highest quality healthcare products and services. We understand that there may be occasions when you need to return a product or request a refund. This policy outlines our guidelines for returns, exchanges, and refunds.
1. Eligibility for Returns and Refunds
1.1. You are eligible for a return, exchange, or refund under the following circumstances:
- You received the wrong product.
- The product arrived damaged or defective.
- The product you received is different from what you ordered.
- You have a valid prescription change from your healthcare provider.
1.2. To initiate a return or refund request, please contact our customer support team within 30 days of receiving your order.
2. Return Process
2.1. To request a return, please follow these steps:
a. Contact our customer support team via [contact method] to initiate the return process.
b. Provide your order number, the details of the product you wish to return, and the reason for the return.
c. Our customer support team will provide you with return instructions and a return authorization number (RA#), if applicable.
2.2. Please securely package the product to be returned, including all original packaging and materials.
2.3. Clearly mark the RA# on the outside of the package.
3. Refund or Exchange
3.1. Once we receive your returned product and inspect it, we will process your request as follows:
- If you are eligible for a refund, we will credit the original payment method used for the purchase. Refunds typically take [number of days] days to process.
- If you are eligible for an exchange, we will ship the replacement product to you at no additional cost.
4. Non-Returnable Items
4.1. The following items are non-returnable:
- Products that have been opened, used, or tampered with, unless they are damaged or defective.
- Products that are past their expiration date.
5. Shipping Costs
5.1. If your return is a result of our error (e.g., wrong product sent, damaged item), we will cover the return shipping costs. Otherwise, you are responsible for the return shipping fees.
6. Prescription Medications
6.1. Prescription medications are non-returnable due to regulatory restrictions. Please ensure the accuracy of your prescription and order before completing your purchase.
7. Contact Us
7.1. If you have any questions or concerns regarding our Refund and Returns Policy, please contact our customer support team at info [at] assuredpharmaceutical.com.